My son unintentionally left his blanket in the place we named not even an hr just after looking at The top housekeeper (a male) referred to as us again reassuring us that he in truth went in the room and retrieved my sons blanket. This isn’t just an daily normal blanket…its a blanket give to my son when he was just 7months old from my terminally sick grandmother…the final gift hed at any time get sort her…so to us, additional to him this blanket is priceless…in any case The person Daniel mentioned to mail a pay as you go box to ship it back again, we did I contact the hotel seven times immediately after I transported it to see they don’t have the blanket….ive worked at inns in housekeeping And that i are aware that lodges should preserve the home for a particular amount of time…WE Named NOT EVEN AN HR Soon after WE Remaining!
Could 19, 2016 at eleven:fifty four am Have not in my lifetime completed a review to get a hotel but I journey continuously and by no means had an similar to this; the 1st evening of a 5 night stay I pulled the sheets back again and found soiled, blood-stained sheets! Slept along with the unfold and talked towards the front desk Girl the next day. She apologized profusely and claimed she would care for it herself. 2nd night time- bought to area late and the exact same blood-stained sheets were even now within the mattress!
I informed ‘Sam’ we were being struggling to shell out the whole $one,900 up front. His response to me was that we would need to uncover other lodging. Interval. ‘Sam’ then informed me that the resort was in the middle of some big renovations, and we'd be needed to change rooms 4 – five occasions during our four-month continue to be. I surely was specified the perception that ‘Sam’ did not want our enterprise. We ended up keeping only one extra evening at the BW, then moved to a fresh area. Following more than a yr’s worthy of of resort stays from Ohio to California and back again, this hotel experienced the worst customer care I’ve ever skilled.
My examining account was mainly frozen with Authorizations all 7 days, so I could not access The cash I'd put in that account as a getaway fund.
May possibly 26, 2017 at 5:43 pm I have never knowledge such Customer support from a huge resort chain at any time in my existence! On Test-in, THIS has long been the worst working experience ever! I’ve stayed at a number of inns and none has ever treated Paying out customers in this way. The workers have been rude all of the way to the company Business office! How dare you not give further towels upon ask for to the resort company?
It’s okay To place our tales on web pages with advertisements, but not adverts precisely sold versus our stories.
I've pictures, remember to e mail me again And that i’ll additional hints send them. You'll be able to refund my cash I squandered staying click here to read at this crappy hotel.
It can be my plan to voice my grievance on just about every social media web site and each buyer complaint web you can try here page. Our Firm publications a lot of accommodation arrangements for personnel on a yearly basis and I'll be sure that the ideal Western isn't on my head to listing for lodge bookings at any time in the future.
They're not loyal to there customers really rude within the front desk there charges are above value they tell you a price tag
December eight, 2016 at six:forty eight am Hello there my name is Jeremiah Purser just one within your establishments was not long ago opened in my household city of Cedartown Ga the general manager is Kay Bell I had been sub contracted by her underneath the Greatest Western name to perform some painting to aid them satisfy their deadline to open up I worked Nearly a few weeks on The work with no shell out with the assure of payment after last inspection and opening which I agreed to the way in which miss out on Bell retained up with mine and several other other subcontractor hours was a sign up sheet the place we logged our hrs each day well the most beneficial western continues to be open now for three weeks and all I have acquired is 174.
Obviously, staying by itself, I had been pretty upset on lots of concentrations. The desk clerk experimented with telling me I WENT TO The incorrect Home and insisted my space was 223. I confirmed him my card with the room number check my site on it and questioned how I might have gotten in if my crucial was for an additional area. I then requested for my bag guiding him which had a big Take note on it “still left driving by visitor” and it had been opened. I asked him how could he possibly have allowed somebody not just into my room but a room with belongings and How can he know very little is gone? Much less, Imagine if I had been in there by itself and these a few Adult males walked in simply because your clerk Resources GAVE THEM The true secret TO MY Place!
About the early morning of my arrival, I woke up much too Unwell to travel the six hrs to Madison so I called the resort. The person I spoke to was extremely impolite and practically yelled at me ” You'll be able to’T terminate your reservation!
She tried two cellphone phone to the manger to no avail, but left a voice information. After ready close to about 5 to 10 mins the Assistant Basic Supervisor Imran Ali identified as her again. Monique proceeded to clarify my condition to him. As I stood on the counter I visually saw Monique pulling the mobile phone marginally faraway from right here ear as he yelling about the cellphone.
They did prevent authorizing my account after a 7 days. I put in my family vacation contacting and E-mailing Best Western due to this blunder.